Questions teams actually ask
Flip a card to read the answer. Categories cluster the mundane, the technical, and the blunt limitations.
Library mechanics
How anonymized are peer cohorts?
Cohort labels never expose identifiable enterprises. If your segment is sparse, we widen bands and publish coverage notes instead of fabricating precision.
Library mechanics
Can we request a bespoke cohort?
Yes through customer success, but bespoke builds take longer and may slip to the next refresh window if validation fails.
Data handling
Do you keep our exports after delivery?
We retain only what the order requires for audit and support, then delete or anonymize according to the Privacy Notice. You can request deletion timelines in writing.
Data handling
Which file formats are supported?
CSV and XLSX structured exports work best. PDFs of charts are not ingested automatically.
Workshops
Are workshops included in every pack?
No. Standard includes limited facilitation; Premium expands sessions. Check the pricing table before purchasing.
Workshops
Can workshops be recorded?
Only when all participants agree in writing beforehand; otherwise we keep sessions live to protect peer confidentiality.
Limitations
What will MetricHarbor not do?
We do not provide regulated financial advice, vendor selection, or guaranteed outcomes. Benchmarks describe peer context, not prescriptions.
Limitations
What if our data is messy?
We pause delivery and share a validation report. You fix upstream issues; timelines shift accordingly.